Have a question that’s not answered here? Please call 828-694-2300.
Do you work with insurance?
Absolutely. Over the average year, about 90% of patients treated at Pavillon use insurance to help with the cost of treatment—both in-network and out-of-network.
For in-network and out-of-network insurance, to help with the cost of treatment, it is routine for us to:
- Do a benefits check before admission
- Complete an authorization (sometimes called a pre-certification) with your insurance company in the first 24 hours after admission
- Perform ongoing utilization reviews required by insurance companies during treatment
- Have one of our physicians or counselors speak with a physician or other clinician at the insurance company to secure continuing authorization of care as needed
- File the claim for you after the treatment stay is complete
To get quick and direct answers to your questions, we encourage you to speak with our manager of patient finance. That conversation should provide you the information you need about your exact insurance and financial situation.
How long is your treatment program?
Our primary treatment program is 6 weeks long. We also have a medical unit available for detoxification if needed. The 6-week program begins after detoxification is complete.
If I need detoxification first, does the time for my medical detoxification count for the length of my treatment program?
Detoxification and treatment are different. Not everyone needs medical management of withdrawal before treatment. If you do, your time in the treatment program begins once your stay in our medical unit for detoxification ends. This is for medical safety (monitoring of your physical health, the withdrawal process, vital signs and so forth). The secondary reason is that while detoxing, it can be difficult to engage in and fully benefit from the therapeutic aspects of the treatment program.
Can I stay less than 6 weeks?
We have everyone stay for the full 6-week program, as change and growth happen in stages.
In the first two weeks, important changes occur. Neurobiologically and physiologically, it is common to experience cognitive clearing. This process often lasts two weeks or more after substance use or drinking has stopped. While cognition is clearing, physiology is also continuing to adapt to the absence of substances. During that time, patients often start to learn from the treatment program through participation (depending on the use pattern and the specific substances taken prior to admission). At this time, initial feelings of denial, anger, blaming, grief and sadness can be present. Our treatment team completely understands. These feelings emphasize the need for a structured, caring and supportive environment to help patients deal with those feelings, including basic education and counseling focused on accepting what changes need to take place.
In the third and fourth weeks, most residents begin to develop important insights—to realize there is another way to live. They work on their recovery needs with others in their specific program, and know they are not alone. This raises hope for most patients. Many also begin to see what has happened as a result of substance use and the damage caused. When they begin to process this with others, it can be a powerfully positive experience.
In the final two weeks of our residential program, important changes continue to take place. Residents are most often stable and continuing to improve. They begin to gain insight into what tools they will need to implement for lasting recovery following their treatment. They start to identify the practical ways they will need to implement those tools for recovery. They gain significant insights about solutions that might be outside of themselves and begin to integrate those outside solutions into their recovery. In the final two weeks, residents also plan for the feelings and circumstances related to returning to their relationships, home, work, school and life with others, including their family members and other important circles of support. This process of recovery planning and continuing care is vital.
Will I lose time from work?
The impact of addiction on the workplace varies with each person. Concerns about lost income and missing work are valid concerns we want to help you address. Our drug and alcohol rehab center works with employers and employees to limit the impact of treatment on employment and the workplace. In most casebooks, careers and professional employer-employee relationships are saved and even enhanced because of treatment.
What happens when I check in for drug or alcohol rehab treatment?
Upon arrival, we welcome you and your family members or friends that might be with you and provide a family orientation packet. Once intake is completed, we complete the admission, followed by a physical exam and medical history. We may begin detoxification and physical stabilization if necessary.
Are there any opportunities for exercise or outdoor recreation?
Physical exercise is encouraged. Because our patients range in age and physical ability, everyone completes a physical wellness questionnaire. This informs your physical activity plan to meets your individual needs. Our wellness room is equipped with a treadmill, elliptical trainers, stair climber and stationary bikes, along with a Bowflex® and free weights. In addition, we offer a beautiful hiking trail and volleyball court by the lake. Yoga, meditation and spiritual counseling are also available.
What can I bring with me?
For a complete list of items to bring and items to leave home, please visit our Preparing to Arrive page. We encourage casual clothing suitable to the season.
How much individual therapy will I receive?
Our main approach to treatment is group therapy and the support of the recovery fellowship. You will receive a minimum of one individual counseling session each week with your counselor, but the number of sessions depends on your treatment plan.
What is the difference between primary residential treatment and extended care?
Our primary residential program is focused on the education, therapy and fellowship that are essential to recovery support. The entire treatment team (medical, nursing, counseling, spiritual care and wellness and psychology) is involved in providing this care, which is personalized to you.
If you need deeper, more detailed work on your personal relapse factors, we provide support for unresolved issues, family of origin problems, your current family system, personality factors and other barriers to sobriety and recovery. Some residents have been in recovery or other treatment and know they need more. In these cases, Extended Care can be a great fit.
If I am experiencing depression and anxiety, will that be addressed?
Yes. Our goal is to give you all the tools of treatment and recovery necessary to make sure you never have to use an addictive substance again. In many instances, though, we discover that addiction may not always be the only issue. There are often other “co-occurring” disorders. Our staff, which includes psychologists and a full-time addiction psychiatrist, can recognize depression and anxiety and provide support and care for co-occurring disorders. We give you the skills to meet life’s challenges without the use of drugs and alcohol.
How do you define a “successful treatment outcome?”
Our experience over the last 20 years helps us define successful treatment in people who are abstinent, recovering and accountable for their actions. They are focusing on a productive, healthy life and in positive, life-affirming relationships with loved ones. We have a great deal of faith in our patients to achieve successful treatment. Hundreds of past patients are living proof that a clean and sober life is within reach.
If a person relapses after treatment, does that mean that the treatment was not successful?
When someone in recovery retreats to old habits, it does not mean the treatment was not successful or that the person is a failure. It simply means the person relapsed. The key is to get help and get back on track as soon as possible. In its simplest terms, our goal is your recovery. It is important that patients and families are clear in their understanding that addiction is a chronic, lifelong disease that requires ongoing management: disease management followed by recovery management. Chronic addiction is often characterized by periodic relapses which may include actual alcohol or drug use due to peer pressure, not following a set recovery program and aftercare plan or the inability to cope with stress. Pavillon offers individual addiction treatment and recovery programs for patients with varied needs, from initial treatment through continuing care and relapse prevention.
Can I take my usual prescription medications while in treatment?
Usually, yes. However, certain medications may be unsafe while you are in treatment. We have seen many individuals struggle to recover from alcohol or drug use disorders, unaware that a medicine prescribed for them is triggering their addiction. Each medicine is checked for its relapse potential as well as its safety to determine whether you should continue taking it. In certain cases, an alternative, safer treatment can usually be prescribed.